Refund Policy

At TORVALION, we are committed to delivering professional digital services with transparency and fairness. This Refund Policy outlines the conditions, eligibility, and procedures for requesting a refund through torvalion.live.

Eligible Items

Refunds may apply to digital services and subscription-based offerings purchased directly through torvalion.live, provided the request meets the conditions stated in this policy. Eligibility depends on service status, usage level, and compliance with our terms.

Timeframe

Refund requests must be submitted within fourteen (14) calendar days from the original purchase date. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.

Conditions

To qualify for a refund:

  • The service must not be substantially used or completed.
  • No violation of our Terms of Service must have occurred.
  • All account information provided must be accurate and verifiable.
  • The request must clearly state the reason for refund.

Procedure

To request a refund, please follow these steps:

  1. Send a written request to our support team.
  2. Include your full name, registered email, and transaction reference number.
  3. Describe the reason for your refund request in detail.
  4. Allow up to seven (7) business days for review.

Approved refunds will be processed to the original payment method within ten (10) business days.

Non-Refundable Items

  • Completed or fully delivered digital services.
  • Custom or personalized solutions once initiated.
  • Subscription fees after the renewal date.
  • Fees related to third-party processing or transaction charges.
  • Accounts suspended due to policy violations.

Contact Details

TORVALION

Email: [email protected]

Website: https://torvalion.live

Policy Updates

TORVALION reserves the right to modify this Refund Policy at any time. Updates will be published on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.